How do I size my ear?
Though each ear is slightly different in shape and size we have set up a basic set of sizing guidelines that should make it far simpler to choose the right Kapelli for your ear. In order to find an accurate measurement of your year measure from the top of the ear to the bottom of your ear-lobe. then choose the size of your Kapelli using the sizes below.
Small: 1 1/2″ to 2 1/4″
Medium: 2 1/4″ to 2 3/4″
Large: 2 3/4″ to 3″
If your ear is in between sizes, always pick the next size up.
How do I figure out the hair color that matches mine?
Much like hair coloring packages the Kapelli package has a swatch of the color on the package as well as a cutout showing what the actual hair color looks like. The colors include:
1. Natural Soft Black
2. Natural Dark Brown
3. Light Golden Brown
4. Natural Auburn
5. Golden Blonde
6. Medium Blonde
7. Medium Ash Blonde
8. Ultra Light Blonde
Can I wear earrings/headphones/ear buds?
It is not recommended that you wear headphones with Kapelli as well as large earrings like hoops will not work, as with all ear muffs. However small earrings, studs, hearing aids and ear buds work perfectly fine with Kapelli.
How do I put my Kapelli Hair Muffs on?
See our instructional video >>HERE<<
How do I wash and care for Kapelli's?
- Kapelli has developed simple to follow care instructions. They are:
- Wash Kapelli’s every ten wearings
- Mix capful of shampoo/conditioner and lukewarm water
- Soak for a few minutes
- Rinse and towel blot dry so earmuff is not dripping
- DO NOT WRING. IT WILL RUIN THE SHAPE
- Lay Kapelli’s flat on a towel until dry
- You can blow dry on cool setting only. ANYTHING OVER 180 DEGREES WILL BURN THE SYNTHETIC HAIR
- Spray,mousse,and gel can be used.If so,wash more frequently
- Following these instructions will ensure years of use and enjoyment
- DO NOT DYE OR COLOR KAPELLI
Can I wear them in the rain/sleet/snow?
Kapelli is specifically designed to withstand the elements while keeping you warm. Rain, sun, sleet, snow, or wind has nothing on Kapelli!
How long will my Kapelli Hair Muffs last?
Kapellis, if properly maintained and cared for, should last for years if not a lifetime!
Where else can I buy Kapelli Hair Muffs other then your webiste, on-line?
Check back to see where Kapelli Hair Muffs are on the shelf.
Can I exchange my Kapelli Hair Muffs if I buy the wrong size?
Kapelli has a 60 day return policy if the package is purchased online. If purchased at a retail store other then our own on-line store, Individual policies may vary. Please call us at 631-987-7388 for any questions. If the product is determined to be returned:
It must be returned in it’s original package in tact for restocking.
Please note that the package opens from the bottom.
You can slit and open them with a knife or cutter so you dont damage the box.
How long will delivery of my Kapelli Hair Muffs take?
Your order of Kapelli Hair Muffs will be filled as promptly as possible (please allow between 3-5 business day for most orders). We will notify you as soon as possible of any delays.
What Payment methods do accept for puchasing Kapelli Hair Muffs?
We accept Visa, Mastercard, Discover and PayPal
What tax rate do you charge?
If you live in, or ship your order to New York, we are required to charge you local tax on your purchase at the current rate of 8.62.5%.
How will I know that my order was accepted?
Once the order has been processed, a confirmation email will be sent to you.
How do I place an order by phone?
To place an order off-line, please make note of the item number and description of each item you wish to purchase and then, call 631-987-7388 to speak to one of our customer service representatives
Your Question isn’t Listed?
If you don’t see your question listed in the FAQs, please don’t hesitate and call us. We love helping our customers get their questions answered